We understand that you are often looking for the most cost-effective solution to get your purchase to your home. For online purchases around the greater Taftville area, we offer in-home delivery for $50. Please contact our store if you would like more information on local delivery.
The estimated shipping time is between 4-21 working days.
We have partnered with ABF Freight Systems to offer our products to customers coast-to-coast. Unless otherwise noted, all shipping costs for deliveries outside of our local area are estimated as ABF curbside delivery. Additional services, such as inside delivery, may be available for additional fees. White Glove service is not currently available for ABF shipments.
With ABF curbside delivery, you are responsible for moving your furniture into your home and setting up your new furniture. If your purchase is heavy or difficult to move, please make arrangements to have any help you believe to be necessary on hand at the time of delivery. In most cases, heavier products do not require more than two strong, able-bodied individuals to move.
Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-returnable. To return items for an exchange please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges. All returns for any reason are subject to a 25% restocking fee. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and must be unassembled in original packaging. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non returnable.
You may cancel your order for store credit. If the order is for a custom item, cancellation must be prior to production. If the order is for a stocked item, cancellation must be prior to shipping. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy and specific Manufacturer rules (see the Product Page or call us for details).
Returning a Purchase
If you have any questions about whether a product can be returned, please call us before ordering.
Damage & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we will first replace the defective part. If the part is not available we will replace the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.